Recurring service that bills itself
Route-based work looks simple from outside. The same customers, on a schedule, forever. Which is exactly why it goes wrong: nothing about it is urgent, so nothing about it gets attention until a customer notices you skipped them. Filters, linen, uniforms, pool chemicals, pest treatments, grease traps. The business model is a promise to show up on a cycle. The operational problem is that the cycle lives in a spreadsheet somebody maintains, or in one person’s head, and both degrade. ...