Sales Follow-Up

Here’s a number that should bother you: somewhere between 40% and 60% of the quotes your business sends out never get a single follow-up. Not because the customer said no. Not because the price was wrong. Because nobody called. Nobody emailed. Nobody texted. The quote went out, life got busy, and that $8,000 job just quietly disappeared. This isn’t a sales talent problem. It’s a systems problem. Your team is busy running jobs, answering phones, and keeping the operation moving. Following up on every outstanding quote at the right time with the right message is a full-time job that nobody has time for. ...

A homeowner calls about a crack in their basement wall. You send someone out, spend 90 minutes on the inspection, put together a $12,000 estimate, and email it over. Then you wait. Three weeks later, you check in. They went with someone else. Not because your price was wrong or your solution was bad. They went with the company that followed up on day two with answers to their questions and made scheduling easy. ...