AI for Dispatching and Scheduling: How Service Businesses Are Cutting Drive Time and Double-Bookings
Your dispatcher starts the day with a clean schedule. Eight jobs, three technicians, all mapped out on the whiteboard. By 9:30 AM, two things have happened. A morning job ran long because the tech found additional work. And a customer who booked a week ago just called to reschedule. Now your dispatcher is on the phone. Shuffling jobs. Calling techs. Trying to fill a gap in one route while avoiding sending a technician 40 minutes across town between two jobs that should have been back-to-back. By lunch, the whiteboard has been erased and rewritten twice. ...